Shipping & RETURNS
FFS offers FREE SHIPPING on all orders. No matter what your location is in New Zealand or what you purchase from us, delivery is absolutely FREE.
How do I track my order?
Step 1: Go to www.nzcouriers.co.nz
Step 2: Select “TRACK IT” on the right hand side as shown below
Step 3: Go to the “Customer Printed Labels” section and fill out details as below:
Company A/C: 2569725
Consignment Number: Your Order Number eg. 100005555
Click on the “Track Printed Labels” button to track your order.
Auckland & Surrounds: 1 to 2 days*
North Island: 1 to 3 days*
South Island: 2 to 4 days*
ONLINE PRODUCT RETURNS
In the odd occasion that anything gets damaged or sent out wrong we will gladly replace it even before we start the claiming process with the courier from our side. We consistently impress our customers with fast feedback on all order related questions. We do accept returns if it is still in the original sealed factory packaging without asking any restocking fees.
Please contact us if you have any issues with your product or order.
Bob : 021 998 346 or email firstname.lastname@example.org or via our contact form and we’ll get back to you as soon as possible.
If you have changed your mind about joining bootcamp prior to 2 weeks before the start date, we will refund you 75% of the amount paid. 2 weeks until the start date, you’ll get a 50% refund and no refund will be issued from the start date.
Refunds are always processed using the original method of payment at the time of purchase.
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